Privacy Policy
At Shawarmer, we respect your concerns about privacy. This Privacy Statement ('Statement') describes the personal information practices of Shawarmer with respect to information about our customers and others who visit our restaurants, websites, and mobile apps, including the types of personal information we collect, how we may use this information, and with whom we may share it.
1. Information We Collect
We may collect personal information about you when you visit one of our restaurants, use Shawarmer's websites ('Sites'), or use our web or mobile device applications ('Mobile Apps'). We refer to our Sites and Apps collectively as 'Online Services'.
The types of personal information we collect may include:
- Transaction information, such as product purchased, price, method of payment, and payment details.
- Personal details such as name, postal address, email address, phone number, date of birth, and other contact information when you provide that information to us, such as if you register with our Online Services or enter a Shawarmer contest, competition, prize draw, or sweepstakes.
- Account information, such as, mobile number, username, password, and other identifiers or credentials used to access our Online Services or to acquire Shawarmer products and services.
- Other personal information you choose to provide when you interact with Shawarmer.
The circumstances in which you provide personal information may include when you:
- Purchase products at our restaurants.
- Register to use our Online Services.
- Request to receive marketing or other communications.
- Use our Wi-Fi networks, kiosks, or other in-store technologies.
- Enter one of our contests, competitions, prize draws, or any competition that may have various prizes.
- Submit information when providing feedback; or
- Use interactive features of our Online Services (App & Website or any other digital channel)
Information Collected Through Automated Means
We may collect information from your computer system or mobile device through automated technologies when you visit our restaurants or use our Online Services or in-restaurant technologies. These automated technologies may include cookies, local shared objects, and web beacons, CCTV with AI sensing softwares. Additional information regarding the use of cookies and other automated technologies is provided in this Statement below.
Location Information
Shawarmer's Online Services and in-restaurant technologies may collect precise information about the location of your mobile device or computer using geolocation and location presence awareness technologies such as GPS, Wi-Fi, Bluetooth, or cell tower proximity.
For most mobile devices and computer systems, you are able to withdraw your permission for Shawarmer to acquire this information on your location through the device or Web browser settings. You do not need to reach out to Shawarmer to do it for you.
2. How We Use the Information We Collect
Shawarmer may use the personal information collected to;
- Fulfill your requests or orders and process payments for our products and services;
- Communicate with you about products and services of Shawarmer or our business partners that we believe may interest you;
- Communicate with you about and administer your participation in contests, competitions, prize draws, sweepstakes, offers, promotions or special events;
- Send communications to you about your orders, purchases or accounts with Shawarmer;
- Provide customer support, respond to, and communicate with you about your requests, questions and comments;
- Enable you to post on our blogs and interact with Shawarmer through social media;
- Personalize your experience on our Online Services and in-restaurant technologies;
- Perform data analytics, including consumer research, trend analysis, and financial analysis;
- Advertise relevant products or services to you that you have shown interest in.
- Operate, evaluate and improve our business, including the development of new products and services;
- Protect against, identify, and prevent fraud and other criminal activity, claims, and other liabilities.
- Comply with applicable laws.
3. How We Share the Personal Information We Collect
Shawarmer does not sell or otherwise share personal information about you, except as described in this Privacy Statement.
Shawarmer may share personal information within the Shawarmer Family. The Shawarmer Family includes Shawarmer Corporation, its affiliates, subsidiaries, suppliers, vendors, and franchisees.
Shawarmer may share personal information with vendors that provide services to Shawarmer, such as fulfilling orders, providing data processing and other information technology services, administering promotions, contests, prize draws and sweepstakes, conducting research and performing analytics, and personalizing individual Shawarmer experiences.
4. Children's Privacy Notice
Shawarmer understands the importance of privacy of users of our Online Services. We are especially committed to protecting the privacy of children who visit or use our Online Services. Shawarmer does not advertise or reach out to Children and if ever done so, it would be due to lack of identification for children due to non-provision of age or other demographics information by the party that accesses our Online services.
5. Your Choices
You will be automatically opted-in for marketing communications, you can elect not to receive marketing communications from Shawarmer by following the opt-out instructions in the marketing communications we send you or by contacting us at the address, telephone number or email address provided below.
6. Access to and Correction and Deletion of Personal Information
If at any time you would like to access, correct, or delete personal information we have collected from you, please contact us at the email or postal address listed below. You may also choose to delete the account yourself by visiting the profile section in the app or website.
7. Cookies and Similar Technologies
Shawarmer uses cookies and other similar technologies to collect information for the purposes described in this Privacy Statement under 'How We Use the Information We Collect.'
8. Targeted Advertising
On our Online Services, we may collect information about your online activities for use in providing you with advertising tailored to your individual interests.
9. Links to Other Websites and Social Media
Our Online Services may offer links to third-party websites that are not operated by Shawarmer. We are not responsible for the policies and practices of third-parties.
10. Information Security
Shawarmer is committed to taking appropriate measures designed to keep personal information secure. We have in place technical, administrative, and physical procedures designed to protect personal information from accidental, unlawful or unauthorized loss, access, disclosure, use, alteration, or destruction.
11. Retention of Personal Information
We retain personal information for the period of time necessary to fulfill the purposes outlined in this Privacy Statement and per Shawarmer's records retention policies unless a longer retention period is required or permitted by law.
12. International Data Transfers
Shawarmer is a Saudi Arabian brand with business processes, management structures and technical systems that may cross borders. As such, we may share information about you within the Shawarmer Family and transfer it to countries in the world where the Shawarmer Family carries on business in connection with the uses identified above and in accordance with this Privacy Statement.
13. Changes to Our Privacy Statement
We may change this Privacy Statement from time to time. If we change the Privacy Statement, we will post the revised version here and change the 'Effective Date' listed at the top of this Statement.
14. How to Contact Us
Privacy at Shawarmer
Al Olaya
Wadi Alneer Road,Riyadh 12211,
Saudi Arabia
The Customer Service Department, [920008080]
or email us at info@shawarmer.com
Or you may reach out to us through our Twitter account from 11 AM to 3 AM
15. Further Information on Data Protection
At Shawarmer, we are committed to implementing the requirements of the Personal Data Protection Law in Saudi Arabia to ensure the protection of your personal data and its confidentiality.
Data We Collect
We collect the following information: name, phone number, address, and payment information. This data is necessary to provide our services, such as processing orders, delivery, and customer service.
Data Usage
Your personal data is used solely for the purposes outlined in the privacy policy, such as processing orders, delivery, customer support, and marketing. Your data will not be used for any other purpose without your explicit consent.
Data Retention
We retain your personal data for the necessary period to achieve the purposes for which it was collected. You have the right to request the deletion of your data at any time through the app, and your request will be processed in accordance with applicable laws.
Security and Encryption
We use modern encryption technologies to protect your personal data, both when stored and during transmission. The data is stored on servers, with a level of protection that complies with local and international legal requirements.
Breach Notification
In the event of any breach or unauthorized access to your personal data, we will promptly notify the relevant authorities and affected customers in accordance with the law.